We are still here for you and your pets! However, due to the uncertainty of the
current COVID-19 situation, our doors will remain locked until further notice.
MEDICATIONS / PREVENTATIVES / FOOD / SUPPLEMENTS:
Please call to place your order and make payment. When you arrive to pick up, call and we will place your bagged purchases on the front steps.OFFICE VISITS/APPOINTMENTS:
When you arrive in the parking lot, park facing Pompton Avenue. Give us a call and we will check you in. Place any orders for items at this time. If you get voicemail, please dial extension 12 and follow those instructions. We will call you when the Doctor and the exam room are available. You are welcome to join your pet in the exam room as long as you are masked. Office visits will be invoiced directly from the exam room. For Technician Appointments/Dr. Re-Check Appointments (both referred to as “run-ins”), invoicing is done through e-mail or an invoice is given to you when your pet is returned after the appointment. Please note: you must call to pay with a credit card or mail a check to reach us before months end to avoid a $3.00 billing charge automatically applied at the end of the month.
Please call to place your order and make payment. When you arrive to pick up, call and we will place your bagged purchases on the front steps.OFFICE VISITS/APPOINTMENTS:
When you arrive in the parking lot, park facing Pompton Avenue. Give us a call and we will check you in. Place any orders for items at this time. If you get voicemail, please dial extension 12 and follow those instructions. We will call you when the Doctor and the exam room are available. You are welcome to join your pet in the exam room as long as you are masked. Office visits will be invoiced directly from the exam room. For Technician Appointments/Dr. Re-Check Appointments (both referred to as “run-ins”), invoicing is done through e-mail or an invoice is given to you when your pet is returned after the appointment. Please note: you must call to pay with a credit card or mail a check to reach us before months end to avoid a $3.00 billing charge automatically applied at the end of the month.
PROCEDURES:
Drop-off on Tuesdays and Thursdays is between 8:15 am and 9:00 am. Because we do not open until 9:00 am, you must call when you arrive and leave a message at extension 12. Patients will be checked in in the order messages are received. Place any product orders at this time. An employee will call you back with further information/instructions. At the time of discharge, again call when you arrive in the parking lot. We will go over discharge instructions with you via phone and accept payment. Your pet and/or any medications and purchases will then be brought out to you.
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